Who qualifies for free delivery?
Free standard delivery is offered on all orders which are to be delivered to addresses within the UK mainland only.  Deliveries to non UK mainland addresses and to all other European countries are subject to an additional charge which is calculated on the number of items ordered. 

How long will my order take to despatch?
We aim to dispatch all in stock orders within 1-2 business days of the order being placed. 

What if my choice is out of stock?
Out of stock items can be ordered in for you.  Please allow up to 3 weeks for out of stock items.  Orders for out of stock items will be placed with the warehouse every Friday and usually take 5-7 working days to reach The Snug Stop.  They will then be sent out to customers within 24 hours and delivery should be made within 3 to 5 working days if the free delivery option has been chosen.  You will be advised if your order is expected to take longer than 3 weeks and you may cancel the order if you do not wish to wait for delivery.

How will my order be sent?
UK Parcels are sent out via Royal Mail Standard Parcel Service and delivery normally takes 3 to 5 working days.  We can arrange a faster delivery service for an additional fee per product.  Depending on the weight of your order Express delivery items will either be sent using Royal Mail Next Day Delivery service or by First Class post.  Next Day delivery items will be delivered to you before 1pm the working day after posting and will require a signature.  First Class items will normally be delivered to you within 1 - 2 working days although Royal Mail do not guarantee delivery times for first class post.  Next Day delivery will be used for all orders weighing up to 2kg.  First Class delivery will be used for orders which are over the 2kg limit for Next Day Delivery.  You will be able to see what the costs are for the different delivery methods on the checkout page before you commit to your purchase.

Do you ship to non-UK addresses?
We are happy to ship to non UK based customers in European countries where Warmbat boots are not available locally (either in stores or online).  Please just ensure that you choose the correct delivery option for your country before placing your order because we are unable to fulfil orders which have not paid the correct shipping fees.

Customs duties and Import restrictions may apply and you are advised to seek advice from your country's authorities before placing your order as The Snug Stop cannot be held responsible for any extra charges that may occur.

Do you ship to Countries outside of Europe?
If you live outside of the UK or Europe please contact us before ordering so that we can calculate the correct shipping for your order.  Shipping costs vary greatly depending on the weight of the package and the destination country and so we are unable to offer a standard shipping cost on the checkout page.  We will not process orders that have not paid sufficient shipping charges and so it is vital that you contact us before placing your order online.

Customs duties and Import restrictions may apply and you are advised to seek advice from your country's authorities before placing your order as The Snug Stop cannot be held responsible for any extra charges that may occur.

If you would like any assistance calculating the delivery charges for your order then please do not hesitate to contact us.