I see so many different types of sheepskin boots in stores today.  Are your sheepskin boots just copies of another brand?

How safe is my information on your web site?

What's the average time from placing an order at SnugStop.com , to receiving my order?

Will there be any other costs for my order, taxes, duties etc?

What size do I put on the order form?

What if my order doesn't fit right?

I would like to sell Warmbat sheepskin boots and footwear in my store, how can I get a catalogue and price list?

Are Warmbat sheepskin boots waterproof?

How can I exchange or return my order?

I see so many different types of sheepskin boots in stores today.  Are your sheepskin boots just copies of another brand?

A. Definitely not!. Australian sheepskin boots have been designed and made in Australia for well over 100 years. The Australian founders of Warmbat have been making this style of boots since 1969. This makes Warmbat boots one of the oldest manufacturers on the market today. Click here for more details

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How safe is my information on your web site?

A. Very safe. Our payment processor is PayPal - one of the most trusted and widely know payment methods on the web.  PayPal allows anyone  with an email address to securely, conveniently and cost-effectively send payments online  The Snug Stop never sees customers' credit or debit card details - we simply receive notification that a payment has been made together with the details of your shopping cart so that we can process your order.  The Snug Stop will never pass on any details of our customers or their buying habits to any other party (this includes email addresses).  We may use your email address to notify you of new products or special offers via our Snug News newsletter (max 4 times per year) and you can unsubscribe at any time.

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What's the average time from placing an order at SnugStop.com, to receiving my order?

A. We aim to process orders within 48 hours of them being placed.  If your item is in stock we will endeavour to dispatch your order within that time frame.  For UK addresses we send orders out using Royal Mail Standard Parcel service and Royal Mail give a delivery estimate of 3 to 5 working days. Next Day delivery can be arranged for an extra charge per item.  We do our best to maintain great stocks of our products but as demand for some products can sometimes far exceed supply, we are sometimes temporarily out of stock in some sizes. If we are out of stock, we will let you know that it is backordered as soon as we process your order.  You can usually expect to receive back ordered items within 3 weeks.

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Will there be any other costs for my order, taxes, duties etc?

A. For all our UK customers you will see the exact cost on the order form as you check out. For our international customers, we strongly encourage you to check your country's customs department to see if there will be any duties due when your order arrives (most have a web site where you can check as you are reading this page).  Most styles and sizes of Sheepskin Boots are subject to duties and taxes. This is usually calculated on the actual total including freight and will be due on delivery.

SnugStop.com is not responsible for duties and taxes. The customer is responsible for these fees.

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What size do I put on the order form?

A. Sheepskin Boots are always made in full sizes. For accuracy purposes, we ask you to select your UK shoe size & if you always wear a 1/2 size, Round UP to the next size. If you sometimes wear the smaller, full size Round DOWN, remember Sheepskin Boots should be snug at first as they will stretch slightly as they wear-in.

We have an awesome return policy (see Exchanges & Returns) so should your Sheepskin Boots not fit quite right, we will send you a replacement pair as quickly as possible.

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What if my order doesn't fit right?

A. We have an awesome return policy (see Exchanges & Returns) so should your Sheepskin Boots not fit quite right, we will send you a replacement pair as quickly as possible.

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I would like to sell Warmbat sheepskin boots and footwear in my store, how can I get a catalogue and price list?

A. Please click on the link below to find out more about Warmbat's wholesale program. One of their representatives with be in touch as soon as possible. Click Here to request information on Original Warmbat™ Products.

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Are Warmbat sheepskin boots waterproof?

A. All genuine "Double Faced" sheepskin boots are not waterproof but can be treated with a water/stain repellent to prevent water damage. Once properly treated, they will hold up in snow and rain in temperatures up to -30F below (or -34 Celsius).

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How can I exchange or return my order?

A. Return Policy

We stand behind every product we sell. If you are not absolutely pleased with your purchase - for any reason - we will be happy to make an exchange or refund the purchase price. Simply return the unworn item to us, within 30 days, securely packaged via insured parcel post using the return address included with your receipt.

The Snug Stop is not liable for the cost of returning any products, unless they are faulty.
Returned products must be unworn, in full resalable condition and with their original undamaged packaging and inner box materials. The Snug Stop does not guarantee wear and tear or any damage unrelated to the manufacturer.
Please contact us by e-mail prior to making a return, giving details of the reason for dissatisfaction.
Our receipt must accompany all returns.

We reserve the right to deduct a 10% restocking fee from the refund amount to cover the cost of postage, packing and administration of the returned goods.  Clearance items returned for refund will have the cost of postage and packing deducted from the refund amount.

As a gesture of goodwill products returned for an exchange will have the first exchanged pair sent out free of charge to UK addresses only but in the case of a second or subsequent exchange you will be billed for the cost of posting the exchanged item back to you.  Overseas exchanges will be charged a further delivery charge which must be paid prior to the exchange being sent.  Clearance items do not qualify for free exchanges - an additional fee will be charged prior to sending out an exchange on clearance products.

Please note that sheepskin is a natural product and therefore variations in the texture and colour tones of the boots are to be expected and form an integral part of their character. Small blemishes are occasionally unavoidable but Warmbat use only the highest quality skins to ensure each pair of boots has the best possible overall appearance.

Returns After Failed Delivery Attempts

Please note that items that are returned to The Snug Stop due to failed delivery will be subject to a 10% restocking fee which will be deducted before a refund is made. This is to cover the postage, packing and handling costs incurred when delivery is attempted and parcels are subsequently not collected.

Returns Outside of Return Period

Returns that are received outside the Return Period of 30 days from date of purchase will also be subject to a 10% restocking fee to cover postage, packing and handling costs.

Guarantees

We guarantee all our products to be brand new and fully as described. We ship only the highest quality products, never any seconds.
Please note that our sheepskin boots are made from 100% natural sheepskin and as such variations in skin tone and texture are to be expected . Great care is taken by Warmbat when choosing sheepskins to minimize an uneven appearance but certain variations are a part of the natural charm of real sheepskin ugg boots.

We also guarantee that your shopping experience will be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us.

Delivery Policy

All of our in stock products are shipped within 1-2 business days.

Free shipping is available on all orders to addresses within the mainland UK. Orders to non mainland UK addresses will have a delivery charge added at the checkout.

UK Orders are posted by Royal Mail Standard Parcel Service and delivery normally takes 3 to 5 working days.
We can arrange Next Day Delivery for an additional fee per product. Just specify you would like next day delivery when making your order.
Two or more pairs of boots may be sent out in separate packages.
Full delivery charges and the options relevant to your order can be seen at the checkout before you confirm your purchase.

We are happy to ship to customers outside of the UK. Exact shipping costs for your country can be obtained before you place your order by e-mailing via the contact us form. For countries outside of Europe and the UK please e-mail for shipping advice before placing your order.  Overseas exchanges do not qualify for free exchanges.

Customs duties and Import restrictions may apply and you are advised to seek advice from your country's authorities before placing your order as The Snug Stop cannot be held responsible for any extra charges that may occur.

Special Orders can be made for any item which we don't currently hold in stock - you will be advised of an estimated delivery date after you have ordered. You may cancel your order if you don't wish to wait for delivery.

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