The Snug Stop cannot give refunds or exchanges on items which have been lost in transit whilst being returned so you are strongly advised to use an insured delivery service.

The Snug Stop is not liable for the cost of returning any products, unless they are faulty. 

Returned products must be unworn, in full resalable condition and with their original undamaged packaging and materials including the protector spray and extra insoles if supplied.  Please do not write on or stick anything to the box and please ensure it is adequately packed.

Please contact us by e-mail prior to making a return, giving details of the reason for dissatisfaction, so that we know the package is on its way. 

Our receipt must accompany all returns.

Refunds

Free Gifts and Refunds - if your purchase qualified for a free gift and you are returning it for a refund the free gift must also be returned.  Items returned without the free gift will have the cost of the free gift deducted from the refund amount.

We reserve the right to deduct a 10% restocking fee from the refund amount to cover the cost of postage, packing and administration of the returned goods.  Clearance items returned for refund will always have a 10% fee deducted to cover postage and packaging.

If the free delivery option has not been taken any postage costs paid are non-refundable.

Exchanges

As a gesture of goodwill full price products returned for an exchange will have the first exchanged pair sent out free of charge (to UK addresses only) but in the case of a second or subsequent exchange you will be billed for the cost of posting the exchanged item back to you.  Free exchanges are only available for full price products - clearance products sent for exchange will incur an additional postage charge.  Exchanges for overseas addresses will not be sent free of charge - an additional postage charge will have to be paid prior to the exchange being sent out.

Free Gifts and Exchanges - If your purchase qualified for a free gift and you are returning it for an exchange that qualifies for the same free gift then please do not return the free gift as it will increase the weight of the parcel and therefore your postage cost.  If you are not sure whether your exchange qualifies for the same free gift then please contact us and we'll be able to tell you.  When the exchanged item does not qualify for the free gift we will be unable to send out the exchange without the original free gift being returned.


Returns After Failed Delivery Attempts

Please note that items that are returned to The Snug Stop due to failed delivery will be subject to a 10% restocking fee which will be deducted before a refund is made. This is to cover the postage, packing and handling costs incurred when delivery is attempted and parcels are subsequently not collected.

Returns Outside of Return Period

Returns that are received outside the Return Period of 30 days from date of purchase will not be accepted - the parcel will be refused and returned to sender at your cost.

Guarantees

We guarantee all our products to be brand new and fully as described. We ship only the highest quality products, never any seconds.

Please note that our sheepskin boots are made from 100% natural sheepskin and as such variations in skin tone and texture are to be expected . Great care is taken by Warmbat when choosing sheepskins to minimize an uneven appearance but certain variations are a part of the natural charm of real sheepskin ugg boots.

The Snug Stop does not guarantee wear and tear or any damage unrelated to the manufacturer.  

We want your shopping experience at The Snug Stop to be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us and let us know.

Sorry we cannot give exchanges or refunds on worn boots, those returned after 30 days or for manufacturing defects over 1 year old.